Shipping policy

## Order Processing


Aeternis is a curated online store and some orders may be fulfilled by third-party suppliers or fulfillment partners. After your order is placed, it may be sent to a partner facility for processing, packing, and shipment.


Estimated processing time:


1-7 business days


Processing times may vary during launches, holidays, supplier delays, high-demand periods, or fraud/security review.


## Shipping Times


Estimated delivery time:


5-13 business days after processing


Shipping times are estimates and may vary based on product, supplier, destination, carrier, customs, and local delivery conditions.


## Shipping Origin


Because we work with third-party suppliers and fulfillment partners, products may ship from different locations. If an order includes multiple items, items may arrive in separate packages and on different dates.


## Tracking


When tracking is available, we will provide tracking information by email or through the order status page. Tracking updates can take time to appear after a shipment is created.


## Delays


If we become aware of a significant delay, we will try to update you using the contact information provided at checkout. If your order has not arrived within the estimated delivery window, contact us at helloaeternis@gmail.com with your order number.


## Customs, Duties, And Import Fees


Depending on your country or region, orders may be subject to customs clearance, import duties, taxes, or local fees. Unless stated otherwise at checkout, these charges are the customer's responsibility.


## Incorrect Shipping Information


Please make sure your shipping address is complete and accurate at checkout. Aeternis is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated shipping information provided by the customer.


## Contact


For shipping questions, contact:


helloaeternis@gmail.com